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We'll provide a fully signed NDA for your Project's confidentiality
All information is stored securely on Appster databases. We do not share or sell confidential information with any 3rd party companies. Client privacy and confidentiality is our #1 concern.

Traditionally this has been the biggest weakness of hiring a development company, once the contract is over: you’re on your own.

Your app is live on the App Store and Google Play – congratulations! Now the real work begins. Once users get ahold of your app, you’ll begin to hear about the features they love, the ones that they don’t, and what they’d like to see in the next version. This is all great news: you’ve got engaged customers.

You’ll also have to cope with the many back-end issues that inevitably arise over time with technology-based businesses: scaling operations to meet growing traffic volumes, dealing with support bugs and issues and initiating updates to your chosen operating system. In other words, you’re now in the customer support business, and you’re likely to need help keeping a) your app operating correctly and b) your business running smoothly. More good news: Appster is here to help.

Depending on your plan,
Appster provides:

  • Upgrade services to ensure your software is always current with the latest iOS or Android operating system version.

  • 24/7 phone support, both for Appster clients and also app startups that worked with other dev firms.

  • Follow-on development to quickly roll out new features for your iOS, Android or web app based on user feedback or shifting business priorities.

Plans and Features

Entry

  • Keep server operational, apply patches, maintain connectivity and monitor load
  • Support for server issues, connectivity and load issues only
  • No support for bugs or software glitches outside of warranty period
  • Response time: best effort / Indian business hours
  • Included hours per month: 2 person hours (includes time for server maintenance)
  • Min. 12 month agreement

Basic

  • All server, connectivity and patch services included in Basic Plan.
  • Bug report investigation and advisory.
  • Ad hoc work, tweaks, enhancements, minor development changes
  • Best effort response time (business hours local to UTC+5 time zone)
  • Unused hours expire at the end of each month
  • Min. 12 month agreement

Premium

  • All services included in Basic and Full Plans
  • Response within 2 hours, anytime day or night
  • Direct access to Level 1 Support Engineer via support phone 24 x 7
  • Escalates to Level 2 Support Team Lead if Level 1 Support Engineer cannot handle issue.
  • Escalates to Level 3 Development Team (Original Developers) if Level 2 Support Team Lead cannot handle issue.
  • Min. 12 month agreement

Platinum

  • Includes all benefits of other plans
  • Customisable to fit your needs
  • Contact us for more information
  • Min. 12 month agreement

App Support Per Excellence

At Appster we have a dedicated support and maintenance team that has many years of experience successfully handling post-launch mobile apps and web products. We provide this support for all Appster development clients as well as new clients looking to support their existing software, regardless of where it was developed.

Frequently Asked Questions

  • 01

    What kind of companies does Appster support?

    If your company has a publically available mobile or web app, we’re happy to work with you. Doesn’t matter if you’re an existing or current Appster client, or if you had your app developed by another dev firm. We’re happy to work with everybody, though we occasionally turn down projects where technical issues with the code are too difficult to overcome. And we do prioritize Appster clients over non-clients according to the bandwidth of our support and engineering staff (we don’t have unlimited resources, and we can more effectively handle support projects where we developed the underlying code ourselves).

  • 02

    Do my hours accumulate or roll over?

    No, unused support hours do not rollover, you need to take advantage of them in the month for which they were paid.

  • 03

    How do I decide which package is best for me?

    It all depends on your business and your needs. If you simply need server monitoring and someone to track your Amazon Web Services instance, the Basic plan is going to be your best value. If your app is critical to your business and downtime is simply unacceptable, then the 24/7 service that comes with the Premium Response Support plan is likely to be a must-have.